A great opportunity for a Customer Service Administrator to join my client a global business based in the Sutton area.
Key Responsibilities:
- Manage the distribution of product to a wide range of customers using order placement systems.
- Accurately process customer orders within designated timeframes.
- Provide outstanding customer service to ensure key clients have a positive experience with our company.
- Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
- Offer timely and thorough customer feedback on orders and delivery status.
- Communicate any changes to delivery schedules, highlighting inefficiencies or foreseeable issues.
- Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
- Generate accurate reports from internal systems and ensure databases remain up to date.
- Manage proof of delivery receipts and oversee deliveries.
Requirements:
- Proven experience in order processing/management within any industry!
- Excellent communication and interpersonal skills.
- Passion for providing exceptional customer service and developing client relationships.
- Highly organized with strong attention to detail.
- A proactive, team-oriented individual with problem-solving capabilities.
- Proficiency in MS Office, particularly Word, Excel, and Outlook.
Salary & Benefits:
- Salary: £28,000 per year + bonus and benefits
Apply now!
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